Isomer Property Services. Terms & Conditions
1. These Terms &
Conditions supersede those published in any prior sales
literature. Orders placed and accepted are deemed to be in
accordance with these conditions.
2. Product specifications and conditions of sale may be amended
without prior warning. Quotations may be withdrawn without
notice at any time prior to acceptance of order
3. All prices displayed or quoted are exclusive of VAT. E&OE
4. Prices charged will be those in force at the time of order.
the has the right to cancel their order within 7 working days
without giving a reason. In the case of goods the 7 working
days start from the day after the day that the customer receives
the goods and with services the time starts when the contract
was made. The customer will be responsible to pay the cost of
returning the goods. Any refund due will be made within 30 days
of cancellation. The exception to this is for magnetic media
products and Software Licence Keys which cannot be returned if
the seal is broken unless the goods are faulty Please Note
Software Keys will not be issued until the cancellation period
has expired, If the Free 30 day trial Key has expired then a
temporary key can be supplied by contacting
If you wish to
return any goods please obtain a returns number by calling 0870
741 0418, which will be valid for 14 days from issue. This
number should be quoted on all correspondence relating to the
return. A returns address will be provided with the returns
Product must be complete, including packaging in the same
condition as supplied.
Incomplete or defaced goods will not be accepted for return.
This section has
been introduced to incorporate the new European Directive
on distance selling
which is incorporated into UK law by the Consumer
(Distance Selling) Regulations 2000.
6. Other than as specified above, all prices are subject to
change without prior notice.
7. Shortages, damaged or wrong goods supplied should be returned
within 10 days of receipt of goods. Non-delivery should be
reported within 10 days of order date.
8. Disputes and complaints should be made directly to us in
writing. Your dispute or complaint will be acknowledged within 5
working days and we will aim to resolve it within 10 working
days. You will be provided the name of the person handling your
complaint at the time of acknowledgement.
9. We aim to dispatch goods on the same day as receipt of order
and customers will be advised if this is not the case. Most
goods are sent 1st Class Royal Mail, the aim of which
is that they should arrive next day wherever possible. Items
that are classed as E-mail delivery such as software un-lock
codes are sent within 24Hours.
10. Goods are guaranteed to the extent of the guarantee (if any)
of the manufacturers and these are offered, where available, in
addition to your statutory rights. Claims under guarantee are
limited to whatever amount (if any) is recoverable from the
manufacturer under such guarantee. lf you wish to return any
goods found to be defective please refer to section 5 above. We
cannot accept goods returned without proper authorisation.
11. No property in or title to the goods shall pass to the
customer unless or until the customer has made full payment of
all sums to the vendor.
12. Isomer Electronics Ltd cannot be held responsible for
consequential loss or damage resulting from the improper use of
any of their products sold by them.
13. As part of the policy of continuous development, Isomer
Electronics Ltd reserves the right to make any improvements in
the designs shown in the catalogue that may be necessary.
14. We are committed to protecting your privacy. We will only
use the information that we collect about you lawfully (in
accordance with the Data Protection Act 1998) and according to
the Which? Web Trader Code of Practice. We collect information
about you for two reasons: firstly, to process your order and
second, to provide you with the best possible service. We will
give you the chance to refuse any marketing email from us by
providing an opt out system. The type of information we will
collect about you includes your name and address, your telephone
number and email address and also your credit/debit card details
We will never collect sensitive information about you without
your explicit consent. The information we hold will be accurate
and up to date. You can check the information that we hold about
you by emailing us. If you find any inaccuracies we will delete
or correct it promptly. The personal information which we hold
will be held securely in accordance with our internal security
policy and the law and the Which? Web Trader Code. We may use
technology to track the patterns of behaviour of visitors to our
site. This can include using a "cookie" which would be stored on
your browser. You can usually modify your browser to prevent
this happening. The information collected in this way can be
used to identify you unless you modify your browser settings. If
you have any questions/comments about privacy, you should email
15. These "Terms and Conditions" do not affect your statutory
rights as a consumer. Any contracts shall in all respects be
construed and operate as an English contract and in conformity
with English law.