Isomer Property Services 

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Terms & Conditions

Isomer Property Services. Terms & Conditions

1. These Terms & Conditions supersede those published in any prior sales literature. Orders placed and accepted are deemed to be in accordance with these conditions. 
2. Product specifications and conditions of sale may be amended without prior warning. Quotations may be withdrawn without notice at any time prior to acceptance of order
3. All prices displayed or quoted are exclusive of VAT. E&OE 
4. Prices charged will be those in force at the time of order.

5 Cancellation Rights

The consumer the has the right to cancel their order within 7 working days without giving a reason. In the case of  goods the 7 working days start from the day after the day that the customer receives the goods and with services the time starts when the contract was made. The customer will be responsible to pay the cost of returning the goods. Any refund due will be made within 30 days of cancellation. The exception to this is for magnetic media products and Software Licence Keys which cannot be returned if the seal is broken unless the goods are faulty Please Note Software Keys will not be issued until the cancellation period has expired, If the Free 30 day trial Key has expired then a temporary key can be supplied by contacting support@isomer.co.uk  

If you wish to return any goods please obtain a returns number by calling 0870 741 0418, which will be valid for 14 days from issue. This number should be quoted on all correspondence relating to the return. A returns address will be provided with the returns number.
Product must be complete, including packaging in the same condition as supplied.
Incomplete or defaced goods will not be accepted for return.

 

This section has been introduced to incorporate the new European Directive

on distance selling which is incorporated into UK law by the Consumer

Protection (Distance Selling) Regulations 2000.

6. Other than as specified above, all prices are subject to change without prior notice.
7. Shortages, damaged or wrong goods supplied should be returned within 10 days of receipt of goods. Non-delivery should be reported within 10 days of order date.
8. Disputes and complaints should be made directly to us  in writing. Your dispute or complaint will be acknowledged within 5 working days and we will aim to resolve it within 10 working days. You will be provided the name of the person handling your complaint at the time of acknowledgement.
9. We aim to dispatch goods on the same day as receipt of order and customers will be advised if this is not the case. Most goods are sent 1st Class Royal Mail, the aim of which is that they should arrive next day wherever possible. Items that are classed as E-mail delivery such as software un-lock codes are sent within 24Hours.
10. Goods are guaranteed to the extent of the guarantee (if any) of the manufacturers and these are offered, where available, in addition to your statutory rights. Claims under guarantee are limited to whatever amount (if any) is recoverable from the manufacturer under such guarantee. lf you wish to return any goods found to be defective please refer to section 5 above. We cannot accept goods returned without proper authorisation. 
11. No property in or title to the goods shall pass to the customer unless or until the customer has made full payment of all sums to the vendor. 
12. Isomer Electronics Ltd cannot be held responsible for consequential loss or damage resulting from the improper use of any of their products sold by them. 
13. As part of the policy of continuous development, Isomer Electronics Ltd reserves the right to make any improvements in the designs shown in the catalogue that may be necessary. 
14. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will give you the chance to refuse any marketing email from us by providing an opt out system. The type of information we will collect about you includes your name and address, your telephone number and email address and also your credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us.
15. These "Terms and Conditions" do not affect your statutory rights as a consumer. Any contracts shall in all respects be construed and operate as an English contract and in conformity with English law.